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Best Books on Services

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Delivering Customer Service
Here is a practical, no-nonsense guide for everyone who has to deal with customers person-to-person. It explains how to maintain reliable customer service, how to develop positive working relationships, how to solve problems and initiate and evaluate changes on customers' behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ Levels 2 and 3 in Customer Service, offering guidance on NVQ requirements and ways to collect and record evidence. It is based on ..
Rs.125.00 Rs.100.00
The revised and updated edition of this widely read training manual essentially aims at empowering food service professionals in the hospitality industry with the knowledge and skills to meet the changing needs the challengers of this fast growing segments. ..
Rs.399.00 Rs.319.20
A country's economic development evolves through a three stage process from agriculture to manufacturing to service. The service sector contributes to the economy by absorbing surplus labour released from the agriculture and manufacturing sectors due to automations. The service sector plays a positive role in maintaining the economic stability and such a sector is growing at a very rapid rate. This sector covers many organisations such as health-care, education, banking, insurance, hotels, trans..
Rs.495.00 Rs.396.00
Competitive Strategies For Service Businesses
In Competitive Strategies for Service Businesses, author, entrepreneur, and business consultant Deborah C. Sawyer illuminates the many forms of competition in service businesses, identifies the most important information resources for competitive intelligence (CI), and provides a practical framework for detecting and studying competitors in order to gain competitive advantage. While much has been written about competition in product manufacturing and marketing, managers of service firms face ..
Rs.350.00 Rs.280.00
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Summary of 'Eat & Run - My Unlikely Journey To Ultramarathon Greatness' By Scott Jurek And Steve Friedman  'What a triumph - both Scott Jurek's life and this one-of-a-kind book. I've seen Scott in action as he defies unimaginable..
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Summary of 'Start-Up Sutra What The Angels Wont Tell You About Business And Life' By Rohit Prasad An entrepreneur is someone who stands up to the universe, to all that has come before, and says, I can know your essence, I will change your expr..
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From the Backcover of 'Albert Einstein - A Biography' By Alice Calaprice Albert Einstein was named 'Person of the Century' and remains one of the most famous scientists in, world history. But what was he really like, as a person? This fres..
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Table of Contents of 'From The Rat Race To Financial Freedom' By  Manoj Arora Preface  ix Introduction    1 Overview    7 1 Wealth Myths   13    Who becomes wealthy?  &n..